Online Reputation Management (ORM) Services

Understanding the impact of customer ratings with online reputation management is influential to every business, be it a big corporation or a small start-up. It is a formal process to increase positive reviews from clients by asking for their feedback on products, services, or brands and filtering out negative responses or poor reviews.

Process

We create a small consumer satisfaction survey that can be sent by email or text to the consumer database.

After someone has filled a form, we will redirect them to online sites for ratings, like Google or Yelp, while asking additional questions to dissatisfied customers in the satisfaction survey form about their experience.

Key Outcomes

Captured views of social media influencers and positive online reviews

Deciding factors based on customer online reviews

Analysis of how potential customers are likely to interact with companies

Valuable insights from ORM on operations, marketing, and strategy

Benefits

Robust Strategy Development

Enhanced Brand Engagement & Reputation

Protection & Repairing of Online Reputation

Enhancement of Online Reviews on Google and other platforms

Methodology

1
Defining the Business Objective
2
Project Set-up
3
Management & Tracking
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