Search
Understanding the impact of customer ratings with online reputation management is influential to every business, be it a big corporation or a small start-up. It is a formal process to increase positive reviews from clients by asking for their feedback on products, services, or brands and filtering out negative responses or poor reviews.
Process
We create a small consumer satisfaction survey that can be sent by email or text to the consumer database.
After someone has filled a form, we will redirect them to online sites for ratings, like Google or Yelp, while asking additional questions to dissatisfied customers in the satisfaction survey form about their experience.
Key Outcomes
Captured views of social media influencers and positive online reviews
Deciding factors based on customer online reviews
Analysis of how potential customers are likely to interact with companies
Valuable insights from ORM on operations, marketing, and strategy
Benefits
Robust Strategy Development
Enhanced Brand Engagement & Reputation
Protection & Repairing of Online Reputation
Enhancement of Online Reviews on Google and other platforms
